Use it even when you’re feeling well and have had no symptoms that may or may not be Covid-19.

The tracker has contacted me saying I am not who I say I am and to contact my GP to verify who I am. This is ridiculous and I don’t know what I should do … perhaps as I was doing this on my phone I misspelled something … the last thing I wAnt to do is bother my GP practice at this time and I certainly don’t want to do there as suggested with proof of who I am !! I’m at a loss at what to do . All the more falling as I used to be a Tommies student nurse

Since I cannot use app, like many others, I thought I would write symptoms I had nearly 3 weeks ago now.
I was very anxious to start with, not normal for me, then I had a couple of days where I had irritable eyes, bloody nose and infected mucous, stomach pain, followed by conjunctivitis in left eye for 1-2 days, followed by very strange diarrhoea. I may have had a temperature but I am also 63 year old woman who still has occasional night sweats, so hard to tell. From the onset I had minor Hives, I have had severe hives in the past but this was very subtle and did not cause a full blown rash, but I did have irritation of my skin at times. My appetite was very poor too, preparing food and forcing myself to eat, however, I was aware that i wasn’t really tasting my food.This lasted for about 4-5 days. Preceding this I was in contact with someone who had returned from Salzburg in Austria.
Without an antibody test I cant know whether I was infected with coronavirus or not. From the onset I isolated myself from my family and friends and stayed home unless I needed to buy food.
I hope this is useful and can be collected in your data as I am concerned that NHS is still sticking to persitent cough and fever, or cough OR fever and I suspect there are various symptoms that are becoming apparent.

The COVID symptom tracker is a not for profit app that was produced in a very short development time, therefore we admit there may be a bug or two. We have taken steps to resolve many of the issues reported in the comments shared over the past week, and continue to work hard to improve the app.

We hope that the following will help those who experienced problems using the app last week:
– Our newest update of the app now has a password reset functionality, which makes it possible for users to reset their password in cases where log in is required after updating the app
– A daily reminder notification is being introduced to help encourage daily reporting
– We are constantly reviewing the latest research and advice from scientists to ensure that symptoms and questions are up to date, and are also working on adding an additional field for participants to report any other symptoms that are not currently listed in the app.
– Although it is not available at present, we are hoping to release a feature that will make reporting for other family members available in the near future.

We also welcome any and all feedback about our app in the relevant app store, or at covidtrackingquestions@joinzoe.com.

Have no symptoms no loss of smell or taste

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I have also been shut out and have not received a response to my email asking for help. Sadly the information gathered through the app is going to be useless if so many of us are unable to give the relevant information. The app is such a good idea, but such a problem!

Don’t have a Google etc account? Go create one to log in.

Also, consider adding a support request function within the app.