Faced with a growing elective surgical waitlist backlog, West Hertfordshire Hospitals NHS Trust recognised that their paper-based processes were no longer viable in the post-pandemic era. The Trust required an innovative, agile, and sustainable digital platform. They approached Open Medical who provided them with PathpointⓇ SurgiCare, an intuitive end-to-end digital workflow solution.

The Trust chose SurgiCare as their enabling tool to accelerate their surgical backlog recovery and implement a future-proof system. Elective waitlist and patient pathway management, postponed procedure maintenance, and efficient recordings of Covid-19 risk assessment were some of the main challenges. SurgiCare offered support that was designed to overcome these challenges and operate with the Trust’s unique workflow.

The Trust’s processes were not just digitised, they were streamlined and transformed to create an innovative workflow solution, tailor-made to their specific requirements. Staff can now access patient information remotely from wherever they are working and identify where each patient is in their pathway. Every action is tracked, resulting in fewer surgical cancellations.

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