Comments on: ‘Time released to care’ should not be the main measure of digital’s success

By: Rachel

Rachel — Tue, 19 Sep 2023 21:15:26 +0000

Great blog. I enjoyed reading this and found myself nodding along. I wonder if we hope to get more clinical buy-in if we say 'more time to care' is a benefit. Unfortunately then we don't ensure the work via training is done to maximise the system benefit that may at some point improve patient care. Great working with you @bjeeves

By: Claire

Claire — Fri, 15 Sep 2023 11:52:54 +0000

Great piece Ben, certainly lots of great points well made 🙂

By: Jackie Bell

Jackie Bell — Fri, 15 Sep 2023 08:21:47 +0000

Very well said Ben.
Benefits Realisation Management should start at the idea stage – “why is this project/investment a good idea? – what impact will it have? – how will we know that it has made a difference?”. Benefits should be understood before the business case stage – whoever has the idea must be able to articulate them. Then clarified in the business case with baseline measurement and realistic forecast calculations, to support investment decisions, otherwise on what grounds are decisions being made and how are you going to know that the project/investment was a success? Benefits Realisation Management, stakeholder engagement and change management would be so much more straightforward if there was executive level commitment to this approach.